This paper aimed at pointing out some weaknesses observed in the communication and assistance process for the deaf, either as users or as providers of medical and hospital services in the COVID-19 pandemic. This is a cross-sectional, descriptive and qualitative study whose data were obtained from official documents from governmental health agencies and scientific literature on the subject in question. According the literature, the communication barrier is a problem for deaf people to gain access to quality education; adequate health care and quality information during the COVID-19 pandemic. Many technological resources were developed to meet the changes necessary to face the pandemic, however they were prepared almost exclusively for listeners. Thus, it is time to think isonomically in relation to deaf when designing social and health promotion policies.

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